We can refund within 7 days of receipt for any unsuitable items, provided they are in their original condition.

Please be aware that all return costs are the responsibility of the customer. Refunds and exchanges will only be given for items that are returned within 7 days of receipt of the order.

Once we have received and approved your return, your balance will be refunded within 7-10 working days.

Returns criteria:

We can only accept a returned item if it is in its original condition, it must not be damaged, worn, altered, washed, without its original tags, or removed from its original packaging.

Items that are returned as faulty or showing signs of damage that are not a result of a manufacturing fault will not be accepted.

CoinDrip has the discretion to reject or send back any returned items that do not meet the above criteria.

Faulty items:

We are really sorry you have received a damaged/faulty item. We will offer an exchange or refund as long as the item is in its original condition and packaging. Please email us in the Contact Us section and we will do our best to resolve the issue.

Returns address:

CRYPTONARY

PO BOX 18076

SUTTON COLDFIELD

B73 9HA

UNITED KINGDOM

Late or missing refund:

If you haven’t yet received your refund, first check your bank statement. Please note that the refund processing times will vary depending on your bank.

If you’ve checked your bank statement and contacted your bank but still not received your refund, please email us in the Contact Us section.

Did this answer your question?